Shipping & Returns

CLOKING CLOTHES S.L. we try to always facilitate the purchasing process at www.cloking. Our shipping, changes & returns conditions are as follows. For additional information please contact us at cloking@clokingclothes.com

Conditions of shipment

  1. The cost of the shipments to the peninsula are:

Orders delivered in 48-72 h working hours: €4.95

Shipments of shirts with initials are not covered basic shipping time. They can take between 5-10 working days.

For orders placed from Ceuta, Melilla and the Canary Islands, customers will be charged with customs charges.

  1. All orders that include items from our online shop will be subject to the availability of the same. If you can not send you the product, by its non-availability or other circumstances, we reserve the right to warn you so made through email. If you do not want to make / change order such substitute items, we will automatically refund any amount you could have paid.

RETURNS

CLOKING CLOTHES S.L. we try to always facilitate the purchasing process at www.cloking.es. Here you are what are our conditions for shipping, changes & returns. However if you have any questions do not hesitate to contact us through cloking@clokingclothes.com

Conditions of Exchange / return

You have 30 days to proceed with the return of your order. The product must be returned in the same condition in which it was received, without any apparent signs of use and properly tagged. CLOKING CLOTHES S.L. reserves the right not to accept any article that is not in perfect condition. All items will be inspected upon receipt.

  1. The cost of returns on the peninsula are: €4.95
    For returns made from Ceuta, Melilla and the Canary Islands, customers will be charged with customs charges.
  2. If you want to make a change (carving, another article), get a new order in our online store and returns the / items that you are useless. * Shirts with initials may not be returned.
  3. How to process a return

-Enter in a box (if possible, the same box in which you received the order) items that you wish to change or return. Within this it adds the garment that I wanted to return.
-Send an email to cloking@clokingclothes.com with the address where you want to be to pick up the return. Through a message will be notified of when the collection will be made.
-Once the return has been received, our after sales department will contact you to confirm the refund. A refund processing time since we receive it in our logistics centre is 5-7 days.

Then, and in fulfillment of the L.S.S.I. (law of services of the society of information and e-commerce), we do note our contact details and registration.

For any clarification on these general conditions or any other aspects, have access to the following addresses:
Macarena 5
28016 Madrid
Spain

CIF: B87594016
Email: cloking@clokingclothes.com

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