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Shipping & Returns

CLOKING CLOTHES S.L. we try to always facilitate the purchasing process at www.cloking. Our shipping, changes & returns conditions are as follows. For additional information please contact us at cloking@clokingclothes.com

TERMS OF DELIVERY

  1. The cost of shipments to the Peninsula are:
    Orders delivered in 48-72 h working hours: € 5.95
  2. The cost of clothing shipments to the Peninsula are: €9.95
  3. The cost of shipments to Baleares are:
    Orders delivered in 48-72 h working hours: €9.95
  4. The cost of shipments to Canary Islands are:
    Orders delivered in 48-72 h working hours: C.o.d.. The amount of the shipping is paid upon receipt of the order.
  5. The cost of shipments to the rest of Europe are: €19.95

For orders made from Ceuta, Melilla and the Canary Islands, customers will run with the Customs duties.

Shipments of shirts with initials are not covered basic shipping time. They can take between 5-10 working days.

All orders that include items from our online shop will be subject to the availability of the same. If you can not send you the product, by its non-availability or other circumstances, we reserve the right to warn you so made through email. If you do not want to make / change order such substitute items, we will automatically refund any amount you could have paid.

RETURNS

CLOKING CLOTHES S.L. we try to always facilitate the purchasing process at www.cloking.es. Here you are what are our conditions for changes and refunds. However if you have any questions do not hesitate to contact us through cloking@clokingclothes.com

Conditions of Exchange / return

You have of 30 days to proceed with the return of your order. The product must be returned in the same condition in which it was received, without any apparent signs of use and properly tagged. CLOKING CLOTHES S.L. reserves the right not to accept any article that is not in perfect condition. All items will be inspected upon receipt.

  1. The cost of returns in the Peninsula are: €5,95
  2. The cost of suits returns in the Peninsula are: €9.95
  3. The cost of returns in Balearic Islands are: €9.95
  4. The cost of returns in Canary Islands and the rest of Europe are: €9.95
  5. For returns made from Ceuta, Melilla and the Canary Islands, shall be borne by the customers with the Customs duties.

If you want to make a change (carving, another article), get a new order in our online store and returns the / items that you are useless. * Shirts with initials may not be returned.

How to process a return

-Enter in a box or on the articles you wish to change or return.
-Send an email to cloking@clokingclothes.com with the address where you wish to be collected back, a time slot for at least 4 hours to make the collection and order number. Through a message will be notified of when the collection will be made.
-Once the return has been received, our after sales department will perform the refund. A refund processing time since we receive it in our logistics centre is 5-7 days.

Then, and in fulfillment of the L.S.S.I. (law of services of the society of information and e-commerce), we do note our contact details and registration.

For any clarification on these general conditions or any other aspects, have access to the following addresses:

Macarena 5
28016 Madrid
Spain

CIF: B87594016
Email: cloking@clokingclothes.com

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