Search
Search
Menu

Shipping and Returns

In CLOKING CLOTHES S.L. We try to always facilitate the purchase process they make at www.cloking.es Our shipping, exchange and return conditions are as follows. For additional information contact us at cloking@clokingclothes.com

Shipping conditions

  1. The cost of shipments to the Peninsula are: Orders delivered in 48-72h working hours: € 5.95
  2. The cost of sending suits to the Peninsula are: € 9.95
  3. The cost of shipments to the Balearic Islands are: Orders delivered in 48-72h working hours: € 9.95
  4. The cost of shipments to the Canary Islands are: Orders delivered in 48-72h working hours: Due. The shipping amount is paid upon receipt of the order.
  5. The cost of shipments to the rest of Europe are: € 19.95

For orders placed from Ceuta, Melilla and the Canary Islands, customers will bear customs charges.

Shipments of shirts with initials do not enter within the basic delivery period. It may take 5-10 business days.

All orders that include items from our online store will be subject to their availability. In the case of not being able to send the product, due to its unavailability or other circumstance, we reserve the right to notify you of such fact by email. If you do not wish to place / change the order for such substitute items, we will refund any amount you may have paid.

Shipments made during the Christmas period may suffer slight delays in delivery due to high demand. We do not ship for gifts

Changes

If you want to make a change (size, other item), place a new order in our online store and send us an email with the change you want to make and the order number. The dealer will deliver the new product while collecting the product to be returned. The refund will be made once we receive the garment in the warehouse and verify that the product is in the same condition in which it was received.

* Shirts with initials cannot be returned

Cambio de prendas del outlet
Las prendas compradas en el outlet con la promoción 3×2 solo se podrán cambiar por otra talla o el mismo producto en otro color.

Returns

In CLOKING CLOTHES S.L. We try to always facilitate the purchase process they make at www.cloking.es. Below we indicate what our conditions of exchanges and returns are. However, if you have any questions, do not hesitate to contact us through cloking@clokingclothes.com

Change / return conditions

You have 30 days to proceed with the return of your order. The product must be returned in the same conditions in which it was received, without apparent signs of use and properly labeled. CLOKING CLOTHES S.L. reserves the right not to accept any item that is not in perfect condition. All items will be inspected upon receipt.

  1. The cost of returns on the Peninsula are: € 5.95
  2. The cost of the returns of suits in the Peninsula are: € 9.95
  3. The cost of returns in the Balearic Islands are: € 9.95
  4. The cost of returns in the Canary Islands and the rest of Europe are: € 9.95
  5. For returns made from Ceuta, Melilla and the Canary Islands, customers will bear customs charges.

If you want to make a change (size, other item), place a new order in our online store and return the items that are not useful to you. * Shirts with initials cannot be returned

How to process a return

Enter in a box or on the items you wish to exchange or return. - Send an email to cloking@clokingclothes.com with the address where you want the return to be collected, a time slot of at least 4 hours to make the collection and the order number. Through a message we will notify you when the collection will take place. - Once the return is received, our After-sales department will make the refund. The processing time of a return since we receive it in our logistics center is 5-7 days.

Devoluciones de prendas del outlet:
Las prendas compradas en el outlet con la promoción 3×2 no admiten devoluciones.

 

Then, and in compliance with the L.S..S.I. (Law of Services of the Information Society and Electronic Commerce), we record our contact and registration data

For any clarification on these general conditions or any other aspects, the following addresses are available

Calle Macarena 5
28016, Madrid
España

CIF: B87594016
Email: cloking@clokingclothes.com

Changes and returns in store

You have 30 days to make your returns.

To make the return, the item must be in perfect condition, with no apparent signs of use, properly labeled, original accessories and packaging and always presenting the purchase ticket.

The return can only be made for another product or for a Cloking gift ticket that does not expire

CLOKING CLOTHES S.L reserves the right not to accept any item that does not meet the requirements mentioned above. All items will be inspected upon receipt.

 

Como tramitar una devolución internacional

– Introduce en una caja o sobre los artículos que deseas cambiar o devolver.
– Manda un email a cloking@clokingclothes.com  indicando el número de pedido y el producto que desea devolver.
– Envíenos a nuestra tienda la devolución del producto por correo: Calle Lagasca 67, 28001, Madrid, España.
– Una vez recibida la devolución, nuestro departamento de Post-venta realizará el reembolso. El tiempo de tramitación de una devolución desde que la recibimos en nuestro centro logístico es de 5-7 días.
en_GB
es_ES en_GB